Returns policy and other important information

If you would like to return or exchange your purchase for any reason, please follow the returns procedures below.

Returns or exchanges are accepted on goods within 10 days from the date of purchase. Items not received within the period will not be accepted. Items must be in original condition and must not have been worn, altered or washed. All tags must remain in place.

Either email us at dispatch@bracewell.com.au or call us on +61 2 9310 1022 to obtain a Return Authorisation Number (RA Number). You must notify us of the reason for the return and if you require an exchange or refund.

We can only exchange items for a different size. When requesting a RA Number, please specify the size you require. If you wish to exchange for a different style, we would recommend returning your purchase for a refund.

Returning goods, please enclose a) your receipt (which comes with your purchase), including the RA Number where indicated, and then return the goods to:

Bracewell
80 Victoria Street
Beaconsfield NSW 2015
Australia

We are unable to accept returns on items purchased from the online store at Bracewell stores. Similarly, purchases made in Bracewell stores cannot be returned to the Online Store. Returns must only be sent to the above address in order to be processed. Goods will only be received with a valid RA number.

Once the items have been received they will undergo a quality review and once cleared, you will either receive your new items (for exchanges), or refund on the cost at purchase (excluding original shipping cost) directly to the credit card used for the purchase, depending on the option requested by you. You will receive email notification of this.

Important Information

No return or exchange on sale items.

We do not refund initial shipping charges for goods returned (other than for faulty items). Items we exchange for you will be resent at our cost. Your own return postage costs are not refundable.

We recommend that all items are tried on by you on receipt to ensure that you are able, if required, to exchange or return them to us within the required 10 day period from purchase.